What can you digitize?
We are able to scan all types of photo prints, slides and negatives. In certain cases we have to use a more time-consuming process (super-slides, for example) and will add a small charge for the extra labor once we have notified you. We can transfer most forms of consumer video (VHS, VHS-C, Hi8, etc.), consumer audio (Reel-to-Reel, Vinyl, Cassettes, etc.) and offer 8mm, Super 8, Super 8 with sound, and 16mm film transfer, with or without sound.
How fast can you turn around the order?
Our focus is on doing the job properly, and at a comfortably efficient pace. Currently the turnaround time for most small orders is 1-2 weeks and 7-9 weeks for most large orders, depending on quantity and type of media. There are seasonal variations, and these times are not guaranteed. For customers in a hurry we will usually meet a deadline for a rush fee.
Why not scan and transfer my media at home myself?
The process of scanning still images and transferring video or film is very time-consuming, and unless you have a lot of experience in photography, digital imaging or video editing, you most likely need to spend even more time learning how to produce an acceptable result. Add the cost of equipment on top of the cost of your time spent, and we think you’ll find we offer a better price as well as a better product. If you would like to give it a try yourself, call us and we’ll give you some tips.
How should I organize my media?
However you wish. We’ll recognize any grouping you designate, and we’ll make sure to organize the digital files the same way you organize the original material. When shipping, make sure to pack the materials tight and safe.
These are my priceless memories. Do you understand their importance and can you guarantee they are well cared for?
Yes, we are fully aware of the importance these different types of media hold on a personal level. We have our own pictures and films to protect and cherish too. We can guarantee that the order is safe and kept as secure as possible during scanning or transfer, and we understand that one lost memory is not only hard on the customer but fatal for our business.
How long have you been in business?
The company itself was established in early 2007 and our doors opened on September 1st of that year.
Where do I leave my payment information?
We do not take payment information through our website, and do not require actual payment until the order is complete, unless the order is over $500, in which case we charge a 30% deposit before beginning the order, which is applied to the final total once the order is complete.
For orders dropped off in person we require credit card information or up to 50% cash deposit on the estimate, and will charge the full payment once the order is complete and picked back up (unless the order is not picked up within a week of completion, at which time we will charge the card on file).
For shipping and pick up/delivery orders, once we have received the materials in our studio, we will contact you for credit card information before we begin processing the order. Once the order is complete, we will confirm payment information and charge the final total before shipping or delivering back.
What is the best way to ship to you?
If you are shipping, make sure to use a service that gives you a tracking number, which means every time the package reaches a transfer point along the way to our lab, it is scanned into the system and the shipping company can better keep track of where it is. Pack everything carefully, and use zip-loc bags or bubble wrap for loose items.